Cyber crime has been around since the very early days of the Internet and has it has become an increasingly serious problem as the number of Internet users has increased. This trend is likely to continue, and you can be guaranteed that you'll continue to see news about websites being hacked and valuable information exposed. One of the latest sites to be hacked is LivingSocial.

LivingSocial is a daily deals website that focuses on bringing bargains and original deals to users based on their geographical location. In late April, news broke that the website had suffered a massive cyber attack with 50 million accounts being compromised.

From the reports we have seen, the attack targeted accounts world-wide with only account holders in Thailand, Indonesia, South Korea and the Philippines being unaffected. An email sent out by Tim O'Shaughnessy, LivingSocial's CEO shortly after the incident said, "We recently experienced a cyber-attack on our computer systems that resulted in unauthorized access to some customer data from our servers. We are actively working with law enforcement to investigate this issue."

The company assured users that their credit card data had not been compromised, as they are kept in another database. Account passwords were also encrypted, which means they are harder to crack but not impossible.

What should you do? If you have a LivingSocial account, we recommend that you go and change your password immediately. This can be done by:

1. Going to LivingSocial's forgot your password page.

<li>Entering the email address you used to sign up for the account with. </li>

<li>Pressing Reset Password.</li>

<li>Checking your email for an email from LivingSocial and following the instructions in the email.</li>

It is advisable to pick a new password, one that is as different as possible from your old password and, as always, the longer, the better.

Is there anything I can to do protect my company? If you are a business owner who has websites that encourage customers to sign up for updates, accounts, etc. you may be wondering how you can keep your user's information secure from cyber attack. In truth, you can't keep your important information 100% secure, if a hacker is committed enough, they will be able to get the information they need or wreak the havoc they want to. But what you can do is to make it as hard as possible for cybercriminals to get your information. This could be as simple as using multiple databases to store different bits of information, or as complex as using the latest encryption methods and systems.

Each business is unique, and the best way to ensure your valuable data is secure is to work with an IT partner who takes the time to get to know your security needs and develop a solution that is as near to 100% secure as possible.

If you are worried about the security of your systems, contact us today. We may have the perfect solution that will meet your needs and budget.

Take a moment and think about your business and if you are prepared for a disaster. If you are like most business owners or managers you have some form of backup and maybe even a basic disaster recovery plan. While this is a start, recent big disasters around the world have proven that a simple backup is not enough. If you feel that your business is under prepared, there are steps you can take to fix that.

Here are five tips to help ensure that your business is fully ready for the next disaster.

1. Backup everything While it can be tempting to only backup the most important data and programs, it can be a chore to identify what is deemed to be important. Who knows, a file that is non-essential today may become essential in the future. If it is lost due to a disaster, this could prove to be a problem.

It would be a good idea to look for a backup solution that covers all data and programs. But, having a full backup solution isn't enough, you also need to ensure that recovery is easy and can be implemented quickly.

2. Look into tiered recovery Establishing a tiered recovery method means identifying the value and importance of existing systems and utilizing a recovery method that meets needs. It would be a good idea to identify mission critical systems and adopt a recovery method that can have these systems up and running as quickly as possible. From there you can tier different systems and match a recovery method. For example, archived files are likely not needed right away, so they can be recovered at a later date, using a slower recovery method.

3. Keep copies of all keys and licenses With the amount of software and programs businesses use on a daily basis growing, it would be a good idea to keep copies of the activation keys (the string of digits and letters you enter to activate the full version of software) and purchased licenses.

While many of these are now distributed electronically through email, there are still software developers that distribute keys by mail or with the physical install CDs. If you lose the codes in a fire, you will be out of luck and have to purchase the software again. This is an extra charge you likely don't want.

4. Pick the right recovery locations The best recovery plans offer numerous backup solutions which are hosted in different locations. A good provider knows this and will utilize data storage centers as far apart as possible. If you choose to backup your own data, it would not be a good idea to keep the backups in the office.

Similarly, if you are preparing for a big disaster, you likely have physical locations that you can move to if your main business location is damaged or destroyed. Optimal plans will have more than one location identified, and have them as far apart as possible. This will minimize the chances of losing full operations and increase your business's ability to bounce back quicker.

5. Match your recovery plan to your business There are so many different backup and recovery options that it can be tough to pick one. The best course of action is to look at your systems and how they work. If you operate strictly offline, a cloud based backup solution likely isn't your best bet. Or, if you operate fully in the cloud, a physical tape or hard disk backup may not be optimal.

If you are looking to beef up, or establish a disaster recovery plan, try working with an IT partner like us, who can help you find the optimal solution that can meet your needs and budget.

Apple, once written off by many experts, has been making massive inroads in the technology world. The company's name has become associated with products that are easy to use and simply work. One of the more important products is their operating system (OS), OS X. OS X has many features that make it easy to use. One is the Finder, which while easy to use, can be made even better with a few tweaks.

What is the Finder? The Finder is what allows you to see and access everything on your Mac. This is how you access, edit, delete and modify all of your files, folders, applications and drives. You can get to the finder by clicking anywhere on the desktop, or opening any folder. To tell if you are looking at it, look at the top-left of the screen it should say Finder beside the Apple icon. Here are four tips on how to improve OS X's Finder.

1. Show item information If you enable this option, the number of files, or 'items' in a folder will be displayed under the folder's name. For documents and some files, the size will be shown and for pictures, the dimensions, which makes this feature useful if you use graphics on a regular basis. You can enable this function by:

1. Right clicking on any empty space on the desktop.

<li>Selecting <em>Show View Options</em> from the pop-up box. </li>

<li>Ticking <em>Show item info</em>.</li>

2. Display the Status Bar The Status Bar should be displayed at the bottom of any Finder window. It shows useful information like how many items (files, folders and applications) are in the folder you have open and how much space you have left on the hard drive. If you don't see this bar, you can turn it on by clicking on View from the navigation bar at the top of the screen and selecting Show Status Bar. This can be done from any Finder window, including the desktop.

3. Display the Path Bar A Path specifies the location of a folder or file. For example, if you have a file in the Utilities folder, which is located in Applications, the path would be: Finder - Applications - Utilities. The Path Bar sits just above the Status bar, at the bottom of every Finder window, and is a good way to know exactly where your files are located. You can also double-click on any folder in the Path Bar to be taken to it instantly. You can enable this bar by

1. Opening any Finder window and clicking on View from the navigation bar at the top of your screen.

<li>Selecting <em>Show Path Bar</em>. It should pop-up instantly.</li>

4. Always show file extensions File extensions are a three letter code at the end of every file that denote what that file is. For example, a file with .jpeg or .gif is an image, while .mov is a video. Enabling file extensions makes it simple for you to identify the file type, which means no opening a file and waiting for them to load to see what exactly it is.

You can enable file extensions by:

1. Clicking on any blank space on your desktop to ensure you are on the Finder.

<li>Clicking on <em>Finder</em> in the top-left of your screen. </li>

<li>Selecting <em>Preferences</em> from the drop down menu.</li>

<li>Clicking on <em>Advanced</em> from the menu window that opens and ticking <em>Show all filename extensions</em>. </li>

<li>You should now see the extension code for all files.</li>

If you use OS X in your office and are looking to learn more about the features and apps, please contact us today. We would be happy to sit down with you.

Marketing is an integral element of any business strategy, and social media is largely seen to now be a large part of any company's marketing initiative. If leveraged correctly, various social media platforms could give your company a marketing boost that few other campaign types could. But, did you know that social media could also help other business functions or departments?

Below are four non-marketing oriented uses of social media that businesses could benefit from.

Hiring LinkedIn is a social network dedicated to helping professionals and organizations connect and find jobs and new talent. Most social savvy companies will have a presence on this network and may even hire exclusively from here.

If you are looking for new employees, it wouldn't hurt to have a LinkedIn profile. To find the best talent, you need to forge and maintain connections (usually starting with people you know), and be somewhat active in groups and on message boards.

It's also important to not forget the other major networks when it comes to hiring. Tweeting a job opening on Twitter, or posting ads on Facebook could also help you find your next employee. Facebook can be particularly useful because you can pay to target ads (in this case, job openings) at specific demographics.

Internal communications Communication is an important part of business, and most people choose to communicate using email. You have probably seen emails with jokes, invitations to after work events, lunch orders, etc. sent to the whole company and also received the many replies that go with it. This can get very annoying, and also confusing.

Why not utilize social media for non-essential (aka. not related to work) communication. Set up a Facebook group where your employees can share content, invitations to lunch or after work gatherings, interesting stories, etc. That way you can limit email to more important, business-related aspects.

Using social media for internal communication is also beneficial for companies with younger workers. Most already see Facebook, Twitter, etc. as their main form of communication, some even feel more comfortable communicating over this medium as opposed to speaking out in meetings. Having a group portal or Facebook page could give less-empowered employees a way to voice their ideas, and maybe even improve on them with feedback from others.

Learning A common complaint of many business owners is that they have a tough time staying on top of ever-changing trends and what currently interests their customers. Using social media to connect with your customers can be a great way to learn not only hot trends but also about new ideas.

Customer service When it comes to social media, users will often complain publicly on their wall or through their tweets. This is bad for you, as the reach of this complaint can go a long way and make you look bad. Some companies have decided to confront this head on by having specific customer service accounts. If a customer complains, has an issue, or even compliments you, be active and respond using that account.

If done properly, over time, you will see more and more people reaching out to your customer service account through social media. This also gives you another way to please clients or turn around negative customer experiences.

Social media and the various platforms are not only great for marketing, but can be incredibly useful for other business functions. Do you have any other ways you use social media? Let us know. Or, if you would like to learn more about how it can help your company, then contact us today.

Chances are high that you already take great steps to ensure that your network and systems are secure from threats. But, do you take the same steps to ensure that your accounts like email, social media, bank, etc. are also secure? The weakest link of these accounts is the password, and that's exactly where most hackers strike. Is your password secure?

If you want to minimize the chances of your password being hacked, here are five things you should NOT do.

1. Don't pick short passwords

While short passwords are easier to remember, they are also easier and quicker to hack. The most common way to hack passwords is by using brute force: Developing a list of every possible password, then trying this list with a username.

Using a mid-range computer like the one many have on their desk, with a normal Internet connection, you can develop a list of all potential passwords astonishingly quickly. For example it would take 11.9 seconds to generate a list of all possible passwords using five lowercase characters (a,b,c,d,etc.) only. It will take about 2.15 hours to develop a list of all possible passwords using five of any computer character. Once a hacker has the list, they just have to try every potential password with your user name.

On the other hand, a list of all 8 character passwords with at least one special character (!,@,%,etc.) and one capital letter would take this computer 2.14 centuries to develop. In other words, the longer the password, the harder it will be to hack. That being said, longer passwords aren't impossible to hack, they just take more time. So, most hackers will usually go after the shorter passwords first.

2. Don't use the same password

The way most hackers work is that they assume users have the same password for different accounts. If they can get one password, it's as simple as looking through that account's information for any related accounts and trying the original password with the other accounts. If one of these happens to be your email where you have kept bank information, you will likely see your bank account drained.

It's therefore important to use a different password for every online account. They key here is to try and use a password that's as different as possible. Don't just add a number or character onto the end of a word. If you have trouble remembering all of your passwords, try using a password manager like LastPass.

3. Don't use words from the dictionary or all numbers

This article published last year on ZDnet highlights the 25 most popular passwords. Notice that more than 15 contain words from the dictionary, and most of the rest are strings of common numbers. To have a secure password, most security experts agree that you should not use words from the dictionary or number combinations that are beside each other (e.g., 1234).

4. Don't use standard number substitutions

Some users have passwords where they replace letters with a number that looks similar, for example: h31lo (hello). Most new password hacking tools actually have combinations like this built in and will try a normal word, followed by replacing letters with similar numbers. It’s best to avoid this.

5. Don't use available information as a password

What we mean by this is using information that can be easily found on the Internet. For example, doing a quick search for your name will likely return your email address and social media profiles. If you have pictures of your kids, spouse, pets, family, their dates of birth, etc. on your Facebook profile and have put their names in captions, it's possible for a hacker to see this (assuming the pictures are shared with the public).

You can bet that they will try these names as your password. You would be surprised with the amount of personal information on the web. We suggest searching for yourself using your email address(s), social media profile names, etc. and seeing what information can be found. If your passwords are close to what you find, it would be a good idea to change them immediately.

There are numerous things you can do to minimize the chance that your passwords are stolen and accounts hacked.

 

While email has definitely become the most popular form of communication for businesses, there's still something about a good old fashioned phone call that email just can't convey. One of the most popular phone systems in use these days is Voice over Internet Protocol (VoIP), which uses an Internet connection to convey phone calls. Are you looking for a new phone system? VoIP may be what you need, especially since there are some great features your business could benefit from.

Here are five VoIP features offered by many providers that small to medium businesses will benefit from.

1. Voicemail/call forwarding Many smaller businesses simply can't be open 24 hours. This means that there will be time where you or your employees are unable to answer the phone. Most industry leading VoIP providers offer the ability to convert phone messages into emails, which could be a great help to your business.

A good VoIP solution will also provide you with a voicemail system and a feature called Find me/Follow me. This is a call forwarding feature that allows users to receive calls regardless of their location or phone number. This makes it easier for you and your managers to be reachable when they are outside of the office, especially if calls can be forwarded to their mobile phone.

2. DND DND, or Do Not Disturb is an important feature for those who work with clients on a regular basis. When you are talking to a client, the last thing you want is to be interrupted by a phone call as it can make you look unprofessional.

Many VoIP systems actually offer advanced DND features like the ability to send calls to voicemail, or transfer to another colleague who may be able to answer the call at the press of a button.

3. Conferencing You can pretty much guarantee that you will need to eventually make a conference call. Some managers and owners may even make this type of calls on a regular basis. The best VoIP systems go further than just supporting conference calls, they also enable users to send files, chat messages, collaborate on calendars, share presentations and even desktops. This is often called Unified Communications by many vendors.

4. Auto Attendant This feature gives your business a bigger footprint by allowing you to setup multiple numbers in local areas, and have a menu system like many large companies. This means you can setup a system where a caller can easily get into contact with different departments, or even a live operator.

Some users don't like this feature because they see it as an impediment to immediate customer service - think of the last time you had to navigate a menu system over your phone? It really comes down to the preference of your company.

5. Call Recording If your company operates in an industry that is regulated, you may need to record calls. Or, you may want to record calls to track customer satisfaction and questions. Regardless of your need, a good VoIP system will allow the user to easily record calls, often at the click of a mouse, and store them in an audio format that can be easily replayed later.

These are just five of many features offered by many VoIP providers. If you are looking for a new telecommunications solution, contact us today to see how we can help.

The Internet has forever changed our lives, and now we expect things to be instant, including our communication. Email has played a large part in developing these expectations, and has for the most part proven to be an immensely useful tool. Sometimes, a little too useful. It's not uncommon to hear business owners gripe about email overload. If this sounds like you, don't worry as there are things you can do.

Here are five tips on how you can better manage your inbox.

1. Address last Most people start an email by typing in the address of the recipient(s). While there is nothing wrong with this practice, it can lead to emails being sent before they are finished, which could mean more emails in your inbox asking for clarifications or you having to send a correction email.

To stop this, try writing the body of the email first and when you have finished, put the addresses of the recipients.

2. Merge social with email Sometimes it can be hard to know who you are writing or replying to in your email. Using an app like Rapportive, which brings social information into Gmail can help. This app puts a bar to the right-side of an email with information about the sender, including their social profiles, recent tweets and even links to their LinkedIn profile. You can look up your recipients and connect with them directly from the email.

3. Use links, not attachments With the increasing number of cloud storage and productivity apps like Microsoft SkyDrive and Google Drive which allow you to share files by sending people links, there's no need to attach files to an email. This is incredibly useful if you find yourself sending document versions back and forth on a regular basis and struggle to keep everything up to date.

These services use one version of the document that users you share it with have access to. Everyone sees the same document, which will cut down on the number of emails and confusion when it comes to version control of important documents.

4. Don't use email for everything Email is so quick and easy that we tend to rely on it for everything. However, there are certain situations when email is not the best form of communication. For example, if you have a tough problem, need to reprimand an employee, etc. it would not be a good idea to do so in email, it's just too impersonal.

As a rule of thumb: If there's any chance of human emotions entering into a response or being affected by an email, it may be a better idea to communicate face-to-face.

5. Cook all your bacn at once Bacn (pronounced Bacon) is solicited email; email you want, just not right now. Social media updates, newsletters, website update notifications, etc. are all forms of bacn. Checking these takes time and can be a distraction if you have work to get done. It would be a good idea to schedule a set amount of time where you focus on reading, deleting or archiving these emails.

Alternatively, you can unsubscribe from these alerts or set up a new email account that is just for this type of emails.

There are thousands of things you can do to make your email easier to manage. What do you do? Let us know. If you are looking for even more ways to manage your inbox, contact us today.

Using a tablet in the office or for business can help you be more productive or at the very least can make your job easier. One of the most popular tablets is the iPad, with many owners swearing that it has made them more productive. One common gripe however is that the keyboard isn't the best for efficiency. There are some features that help though.

Here's a tip on how you can improve typing on your iPad through the use of keyboard shortcuts.

What are they? Keyboard shortcuts are a built-in feature of iOS that allow you to type in a few letters and have your iPad input full sentences or words. This is similar to a Web browser's autocomplete feature which will fill in forms when you enter a few letters or even a word.

How it works Keyboard shortcuts require manual setup, you will have to set a phrase, sentence, word, etc. as well as the letters that will input the phrase. For example you can set the letters 'beml' to be a shortcut for your business email; when you type 'beml', your iPad will input your email address.

These shortcuts could be quite useful, especially if you find yourself continually entering the same word or sentence. This will make you more productive and, as long as you have the correct information, will ensure that there are no typos in important words or phrases. How to set it keyboard shortcuts Taking the business email example from above, here's how you can set keyboard shortcuts. Note: These instructions relate to iOS 6.1 (the latest version of the operating system.)

1. Open the Settings app (gray box with three cogs).
2. Select General followed by Keyboard.
3. Scroll down and select Add New Shortcut.
4. Enter the full word/phrase/sentence in the Phrase section. In this case you would enter your full email address.
5. Enter the shortcut letters that will be related to the Phrase. In this case you would enter beml.
6. Tap Save in the top-right of the window.

When entering shortcuts, it is a good idea to not use common letters or combinations that make up words. For example if you set a shortcut as 'mai', everytime you type 'mai', the phrase will be entered. To come up with a good shortcut, try using the first letter of the first word, a middle letter and the last. Or, you could enter three consonants or vowels in a row e.g., 'eee'.

How to edit keyboard shortcuts You may notice that when you navigate to the Keyboard section in the Settings app, there is a number of existing shortcuts. You can edit these by:

1. Opening the Settings app (gray box with three cogs).
2. Selecting General followed by Keyboard.
3. Tapping Edit and selecting the shortcut to edit from the Shortcuts box.
4. Editing the phrase and shortcut associated to it in the window that opens.
5. Pressing Save in the top-right of the window.

The next time you need to enter a phrase that you have setup a shortcut for, try entering the shortcut. This should make typing on the iPad a bit more efficient and save you time.

If you are looking to learn more about the iPad, or how using one can help improve your productivity at work, please contact us today.

Business owners and managers have many concerns they must address on a regular basis, or at least be aware of. Some of security concerns revolve around fraud, more specifically email fraud. While this isn't a new concept, email fraud and scam occurrences are on the rise, and it is vital to know how to spot them.

Here's five tips to help you spot email frauds or scams.

Look at the email address One of the easiest ways to spot a fraudulent email or scam is by looking at the email address of the sender. Many credit card application scams use third party email services like Gmail or Yahoo. Some scammers go so far as to set up accounts in the name of the company e.g., AMEX_121@gmail.com.

Sophisticated scammers will actually try to copy the legitimate company's email account - a practice called spoofing. They will usually have a few changes like a missing letter from the address, or an extra . added.

The easiest thing you can do is look for the sender's site on the Internet. For example: You get an email from AMEX OPEN (American Express's small business credit card) and notice that the sender's email address just doesn't look right. Go to Google and search for amex fraud. You'll likely find the fraud page which tells you exactly how the company sends emails. If the sender is a smaller company, most of these will have email contact addresses right on the site, take a look and compare the two. If they are different, the email is likely a scam.

Look at the sender's website If you think an email is fraudulent, try looking up the website associated with the sender. Should you be unable to find the site, it's likely a scam.

If you find a website, click through some pages to see if there is anything that looks out of place. For example a website selling a new financial service has pages with Coming Soon or you get errors when you try to load the page. If it looks fishy, it likely is - delete the email.

It would also be a good idea to go to archive.org's Wayback Machine, copy and paste the website's URL into the The Wayback Machine Search bar and hit Take me back. This will bring up previous versions of the website. If you see that the site in question was something completely different a few months to a year ago (e.g., it is a financial services page now, but six months ago it was a page selling prescription drugs), chances are high it's a fraud.

Call them Many scammers will put phone numbers into emails to make them look more legitimate. If you are unsure about whether this email is legitimate or not, why not try calling the number? Many scammers run more than one fraud operating at the same time and may answer the phone with another name, or not at all.

Similarly, if you call a local number of a supposedly small business and get routed directly to voicemail, it's likely fraud.

Look carefully at the body of the message The body of the email can also be a great way to suss out email scammers and potential fraud. Because many fraudulent emails originate outside of the major English speaking countries, there will often be language that just sounds different from the way people write in your area. One great example of this would be a line like 'We wish to sell you a great product.'

You should also look for spelling errors, grammar mistakes or inconsistencies. While some fraudulent emails will have minor spelling inconsistencies, others will spell common words wrong. If you see mistakes like 'our product are a great deals', this should raise a warning flag.

Spelling and grammar errors are a part of business communication, so don't expect a perfect email from all companies, especially if you see that the company is located overseas. It's the emails with mistakes supposedly coming from companies in your area that should really raise alarm.

The sender asks for money or passwords It's kind of an unwritten rule that when sending out emails you never ask for a person's credit card number or account passwords. Banks, large companies and many social networks will never ask you for passwords or account information, credit card numbers, pin codes, etc of any kind over email. If you notice that an email selling something asks for you to reply with a credit card details so you can make a purchase, it's best to delete the email as it's likely a fraud.

Email fraud is a big deal, and unfortunately it will likely become even more common in the near future. This means you should be able to spot potentially fraudulent emails. If you think an email is a scam, it's best to just delete it immediately. Don't respond or forward it to colleagues or employees. If you need to let people know, write another email that describes the suspected email but has no links. You can also forward a screenshot to your colleagues or friends to illustrate the scam.

Looking for more ways you can protect your company? Contact us today. We can work with you to develop a security system that will meet your needs.

The security of computer systems and the data stored within is paramount in the minds of many business owners. There are some who go out of their way to ensure their systems are secure from outside hackers and network intrusions only to leave their physical systems wide open. It would be a good idea to ensure that you set up some password protection for your computer.

Here are three ways you can make it harder for people to physically access your Mac.

1. Set a password to log in If you have more than one user on your Mac, or would like a bit of added security, it would be a good idea to establish that a password is needed to log in to different user accounts. You can set this up by:

1. Clicking on the Apple icon at the top-left of your screen.
2. Selecting System Preferences from the drop-down menu.
3. Clicking on Security followed by General in the window that opens.
4. Ticking the box that says Disable automatic login.
5. Setting the time period from the drop-down box.

You will now need to go back to the System Preferences main screen (press the black back arrow below the red button at the top of the window) and click on Accounts. Look for the account you log in with, click on it and press Change Password...

You may not be able to make changes to both of these windows because they are locked. If this is the case, look for the lock icon in the bottom-left of the window, and press it if it is locked. You should then be able to make changes. When you’re done with the changes, it would be a good idea to click on this lock again to ensure no more changes can be made without entering your password.

2. Set up the need for a password to turn off the screen saver or wake the computer up You can also set up your Mac so that you need to enter your user password to be able to stop the screen saver or wake the computer up. You can do this by:

1. Clicking on the Apple icon at the top-left of your screen.
2. Selecting System Preferences from the drop-down menu.
3. Clicking on Security followed by General in the window that opens.
4. Ticking the box that says Require password after sleep or screen saver begins.
5. Setting the time period from the drop-down box.

You can also tick the box that says Log out after XX minutes of inactivity. Set the number, and after that time the computer will log you out. When you next try to access it, you will be taken to the main login screen.

3. Turn off your computer at the end of the day This may sound a little silly, but it is always a good idea to turn your computer off when you go home. This will often deter most criminals, especially if you have an older Mac that takes a while to boot up. If your company works with an IT partner who looks after updates and virus scans, it would be a good idea to talk to them about whether you should turn your computer off or leave it on when you leave the office.

By simply having a password protected system, you can significantly minimize the chance of stolen data, or at least reduce the possibility of prying eyes seeing important files. If you are looking for more ways to ensure the security of your systems, please contact us today to see how we can help.