TechSage Solutions always provides us with great customer service. I appreciate the prompt response and the personal attention TechSage employees give to our company and the reassurance they provide to our employees during any equipment failure. The employees of TechSage go out of their way to address any issue in a prompt and professional manner. They are kind enough to provide our facility with advice even if the issue is not their problem.

I think that the single biggest benefit provided by TechSage to TTS Research is security. Being in clinical research, the protection of privacy is a leading concern through the industry. As the site director, I feel this need is met at all times, and we do not have any breaches reported.

TechSage is more than an IT firm…they embrace our organization as part of their family, and goes the extra mile to ensure their family is equipped with the resources/services needed to fuel our IT systems. Their approach is personalized. TechSage continually takes the time to understand what we do as an organization, affording them the ability to fashion the services they provide around our specific needs. Understanding what we do and what IT systems we need to reign successful frees our staff to focus on organizational growth versus battling system down time obstacles.

TechSage always demonstrates knowledge, coupled with responsiveness…always with the right solution to ensure our systems are functioning properly, posturing our organization in a proactive versus reactive stance. As part of their continued monitoring/maintenance, they are present before we even realize we needed assistance.